1. MONEY-BACK GUARANTEE RULES

In matters relating to refunds, returns, and money-back rights, these Money-Back Guarantee Rules prevail over our Subscription Policy and any other documents, but only to the extent of any inconsistency.

These Money-Back Guarantee Rules apply only to subscriptions purchased directly through the PawChamp website. Purchases made through the Apple App Store or Google Play or other third party platforms are subject to the billing and refund rules of the relevant platform.

1.1. What Is Covered

PawChamp is designed to help you build a stronger, happier relationship with your dog. Our training programs are created with certified dog trainers and based on science-backed positive reinforcement techniques. Like any training tool, PawChamp works best when used consistently and as instructed.

If you genuinely try the program but do not see the results you expected, you are eligible for a refund under the PawChamp Money-Back Guarantee.

You qualify for a refund under PawChamp Money-Back Guarantee if the following conditions are met:

• you purchased your subscription directly through the PawChamp website;

• you submit your request within 30 days of the original purchase date.

1.2. Information We May Request

To review your request fairly, we may ask you to provide additional information, such as an explanation of what you tried and what did not work for you and other information reasonably necessary to verify your eligibility.

This information is important in evaluating your case and helps us to improve the program for other pet parents.

1.3. What Is Not Covered

The PawChamp Money-Back Guarantee does not apply:

• to purchases made through the Apple App Store or Google Play;

• to requests submitted more than 30 days after the original purchase date;

• to duplicate already submitted refund requests or ongoing disputes for the same purchase; or

• to abuse, fraud, or other bad-faith use of the service.

1.4. How to Request a Refund

To request a refund under the PawChamp Money-Back Guarantee, please email [email protected] or contact support in the PawChamp app and include:

• your account email address;

• the date of purchase;

• the purchase channel;

• the reason for your request; and

• any relevant screenshots or supporting details.

We review refund requests on a case-by-case basis and aim to respond within 24 hours of receipt.

1.5. Money-Back Guarantee limits

For clarity, this Section 1 applies only to the PawChamp Money-Back Guarantee. It does not limit any mandatory rights you may have under applicable law.

2. GENERAL REFUND RULES

Outside the PawChamp Money-Back Guarantee and any legal cancellation or withdrawal rights that may apply, we may review refund requests on a case-by-case basis where fairness or customer care supports doing so.

If applicable consumer law gives you stronger rights than these Money-Back Guarantee Rules, that law will apply.

LAST UPDATED: 15 June 2026

Translations 🇺🇸 🇬🇧 🇩🇪 🇪🇸 🇫🇷 🇵🇹 🇮🇹 🇳🇱 🇧🇬 🇨🇿 🇩🇰 🇬🇷 🇫🇮 🇭🇺 🇯🇵 🇳🇴 🇷🇴 🇸🇪

Any translation from the English version is provided for your convenience only. In the event of any difference in meaning, version, or interpretation between the English language version and any translation, the English language version will prevail.